Referral and Patient Experience Coordinator

Role Overview

• Answer phone calls from patients and referring doctors
• Schedule appointments and follow-ups
• Provide friendly, professional, and patient-centered support
• Make follow-up calls to ordering physicians after patient visits
• Express appreciation and build strong professional relationships
• Communicate confidently and professionally with medical providers
• Perform insurance verification
• Assist with general administrative tasks
• Use tools such as iFax for communication and documentation

Requirements

• Strong customer service background, preferably in healthcare
• Excellent English communication skills (spoken and written)
• Confident, professional, and personable phone presence
• Experience communicating with patients and/or medical professionals
• Understanding of HIPAA compliance and patient confidentiality
• Ability to work independently in a remote environment
• High level of reliability and professionalism
• Previous experience as a Medical Receptionist, Virtual Medical Receptionist, or similar healthcare role (Preferred)
• Experience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems (Preferred)
• Familiarity with iFax or similar fax/document systems (Preferred)
• Experience with patient scheduling, intake, and front desk operations (Preferred)
• Exposure to insurance verification or healthcare administrative workflows (Preferred)
• Clear, natural, and professional communication style (Ideal Candidate Profile)
• Comfortable and confident handling phone conversations (Ideal Candidate Profile)
• Able to sound personable and engaging (not scripted or robotic) (Ideal Candidate Profile)
• Friendly, warm, and approachable (Personality Traits)
• Appreciative and grateful demeanor (Personality Traits)
• Confident yet cooperative and kind (Personality Traits)
• Positive attitude with strong people skills (Personality Traits)
• Willingness to learn and adapt to new systems and processes (Trainability)
• Open to feedback and continuous improvement (Trainability)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.