About this role
Role Overview
- Focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment
- Work together with the Remote Support team and Competence Engineers
- Develop on-going relationships with customers to resolve/troubleshoot implementation problems
- Train customers on the features of the equipment they have purchased
- Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications
- Recommends actions to company or customer representatives for coordinative product solution
- Perform onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment
- Assess product needs in accordance with customer specifications
- Conduct technical training and product briefing with customers
- Act as local on-site representative to customer's organization
- Participate in local customer meetings and communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone, as needed
Requirements
- Engineering degree
- Minimum of 2 years of related work experience
- 1 to 3+ years of professional experience
- Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, 3 additional years of relevant professional experience
- Strong troubleshooting and analytical skills
- Solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues
- Clear action plan to resolve issues
- Strong customer focus and commitment to customer satisfaction
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave