Focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment
Work together with the Remote Support team and Competence Engineers
Develop on-going relationships with customers to resolve/troubleshoot implementation problems
Train customers on the features of the equipment they have purchased
Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications
Recommends actions to company or customer representatives for coordinative product solution
Perform onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment
Assess product needs in accordance with customer specifications
Conduct technical training and product briefing with customers
Act as local on-site representative to customer's organization
Participate in local customer meetings and communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone, as needed
Requirements
Engineering degree
Minimum of 2 years of related work experience
1 to 3+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, 3 additional years of relevant professional experience
Strong troubleshooting and analytical skills
Solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues
Clear action plan to resolve issues
Strong customer focus and commitment to customer satisfaction
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure