Lead research end to end — user interviews, usability testing, focus groups, surveys, and mixed-methods studies.
Decide what research is needed — read the problem, choose the right approach for the decision and its risk.
Build our AI research capability — create and refine agents that draft plans, synthesize data, and produce reports.
Set the standard — turn your best work into reusable, high-quality templates and define our research process and best practices.
Mine our own data for signals — proactively surface the trends that should shape the roadmap or trigger deeper research.
Get out into the field — travel to partner schools to run interviews, focus groups, and feedback sessions.
Partner across the company — work with marketing, operations, and sales to understand customers from every angle.
Own how we collect and keep research data — work with internal teams and data governance to capture, store, and make research data retrievable.
Present — tell the story of what you found to teams and leadership in a way that drives confident decisions.

Bachelor’s degree or equivalent practical experience.
5+ years in an applied research setting (product, UX, or academic).
Hands-on with the full range of research methods — interviews, usability and moderated/unmoderated testing, contextual inquiry, surveys, and focus groups.
Experience owning every stage of research: study design, recruiting, moderation, analysis, and reporting.
Comfort with quantitative data and behavioral analytics, not just qualitative work.
A strong presenter who can make findings land with both peers and executives.
Willingness to travel to schools for in-person field research a few times a year.
Preferred: Experience using AI to do research — building agents or automating parts of the research process to improve speed, depth, or quality.
Proficiency with research and product-analytics tools (e.g., Pendo and common user-testing, survey, and research-repository platforms).
Comfort working with AI tools such as Claude Code.
Experience in education, EdTech, or another multi-stakeholder domain.

Staff Product Researcher

Key skills