Role Overview
Requirements
· Strong understanding of technical support principles and troubleshooting methods.
· Excellent verbal and written communication skills.
· Strong customer service orientation and interpersonal skills.
· Ability to explain technical concepts clearly to both users and technicians.
· Analytical and problem-solving skills with a methodical approach.
· Mechanically inclined with a basic understanding of hardware functionality.
· Familiarity with help desk ticketing systems and documentation practices.
Benefits
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.** Plus, Glory matches 3% up to 6% of your contribution**
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield**
- MDLive – 24/7 Virtual Doctor plus a Nurse Line**
- Dental insurance**
- Vision insurance**
- FSA / Dependent Care**
- Voluntary Life Insurance**
- Basic Life insurance and AD&D – Company paid**
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid**
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service**
- Paid Sick days based on City/State requirements**
- Paid Holidays – 9 to 11 days based on start date**
- Professional development assistance**
- Education assistance**
- Adoption Assistance**
- Legal and ID Theft plans**
- Annual Bonus opportunity**
- Opportunities for internal promotions/career advancement