Own the roadmap, OKRs, and backlog for the ServiceNow TPRM module
Translate business strategy into prioritized product outcomes within the TPRM domain
Prioritize enhancements, defects, technical improvements, and BAU work in partnership with IT delivery teams
Drive day-to-day product decisions across the TPRM module and its integrations with other enterprise systems
Partner with stakeholders across Risk, Technology, Procurement, Legal, and others to understand business needs and deliver impactful solutions
Develop a deep understanding of user pain points and use data, feedback, and operational metrics to improve product experience
Define and monitor success metrics, adoption, and outcomes to ensure delivered capabilities achieve intended value
Identify opportunities to leverage workflow automation, AI-enabled capabilities, and modern ServiceNow features to improve efficiency and user experience
Support change management efforts to drive adoption of new capabilities
Champion Agile product management practices and contribute to a culture of continuous improvement

Demonstrated experience owning enterprise products
Strong Agile product management experience with ability to translate strategy into execution
Experience supporting organizational change and driving adoption of technology capabilities
Ability to balance strategic thinking with hands-on execution and prioritization
Strong analytical and problem-solving skills with a customer-first mindset
Excellent relationship management skills with ability to influence across a complex enterprise
Outstanding communication skills with experience engaging both technical teams and senior stakeholders
Experience with ServiceNow or similar enterprise workflow platforms is a plus
Familiarity with Third Party Risk Management or related domains is a plus.

Third Party Risk Management Product Manager

Key skills