Lead 15–25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
Develop and maintain granular project plans for every migration, ensuring each milestone—from data extraction to final SaaS go-live—is tracked with precision.
Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

At least one year in a similar role, ideally within the financial services or banking sector.
Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.

Senior Lead Analyst, Implementation

Key skills