Provide L2/L3 production support for Oracle Siebel CRM applications
Monitor system performance, troubleshoot issues, and ensure system availability
Perform root cause analysis and implement long-term fixes
Handle incidents, service requests, and changes in line with SLAs
Support batch jobs, workflows, and integration processes
Provide periodic 24x7 OnCall support
Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for applications
Support Siebel upgrade activities
Assist with repository merge, IRM, and upgrade validation tasks
Participate in upgrade planning, testing, and deployment
Identify and resolve upgrade-related issues and defects
Contribute to upgrading documentation and implementation procedures
Assist with Siebel configurations (Business Components, Applets, Workflows)
Troubleshoot issues across key areas
Support deployments across Dev, Test, UAT, and Production environments
Assist in code migrations using ADM/IRM processes
Work with release teams to ensure smooth deployments
Analyze logs and identify application issues
Support performance tuning efforts in coordination with DBAs and infrastructure teams
Monitor health system and recommend improvements

4–8 years of experience with Oracle Siebel CRM
Hands-on experience with Siebel upgrades and patching activities
Good understanding of Siebel architecture
Exposure to Siebel integrations (EAI, Web Services, REST)
Excellent working knowledge of MS Windows and Linux servers and network technologies
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
Knowledge of Tomcat and Apache preferred
Experience in SQL for relational databases (Oracle)
Prior experience in a Level 2 or Technical Helpdesk role preferred
Prior experience in a PCI environment or the Payment Industry preferred
Strong communication, customer service, organizational skills, and troubleshooting skills

Experienced Siebel Support Engineer

Key skills