Own and manage a renewal book of business for assigned accounts.
Engage customers proactively 90–120 days before contract expiration.
Drive high renewal rates and achieve quarterly/annual retention targets.
Execute pricing negotiations, contract discussions, and commercial conversations.
Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives.
Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
Partner with Customer Success Managers to address adoption risks and customer concerns.
Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
Develop account renewal strategies for at-risk customers.
Ensure accurate quoting, invoicing, and renewal documentation.
Analyze churn drivers and recommend retention strategies.
Maintain strong executive-level customer relationships.

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

Renewal Representative – EMEA

Key skills