Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
Implement intelligent workflows using: Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, Virtual Agent.
Develop and maintain scoped applications using ServiceNow Studio.
Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
Build AI-powered automation and conversational workflow solutions.
Translate functional and technical requirements into scalable and efficient technical solutions.
Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
Participate in peer reviews and contribute to development governance standards.
Support platform upgrades, enhancements, and release management activities.
Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
Support workflow orchestration across multiple enterprise applications.
Participate in AI-driven automation and enterprise integration initiatives.
Contribute to reusable integration frameworks and accelerators.

7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
Expertise in: JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies.
Experience with at least two or more ServiceNow modules such as: ITSM, HRSD, CSM, ITOM, Service Catalog, Custom Applications.
Experience with: Now Assist, GenAI Skills, AI Agents / Agentic Workflows, AI Search, Predictive Intelligence.
Familiarity with A2A and MCP-based AI integration approaches is an advantage.
Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
Experience with enterprise integrations and automation use cases.
Strong analytical, debugging, and problem-solving skills.
Good communication and stakeholder collaboration skills.

Senior Developer, ServiceNow Now Assist

Key skills