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Client Solutions Representative – Premium at CMA CGM | JobVerse
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Client Solutions Representative – Premium
CMA CGM
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Client Solutions Representative – Premium
Norfolk, Virginia, United States of America
Full Time
3 hours ago
$62,000 USD
Visa Sponsor
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Key skills
cargo
Communication
Critical Thinking
Time Management
About this role
Role Overview
Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service
Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers
Liaison between external and internal customers for issue resolution
Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc.
Conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response
Seek and attend training opportunities to grow
Requirements
1-3 years of experience in customer service
Basic understanding of U.S. and world geography
Working knowledge of international shipping preferred
Exceptional customer service skills
Excellent verbal and written communication and interpersonal skills
Strong organization & time management abilities
Ability to multitask and handle a fast-paced working environment
High level of analytical, problem-solving, critical thinking abilities
Benefits
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
Apply Now
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