Insight Analyst

Role Overview

• Act as a dedicated analyst for the CRM team, serving as the first point of contact for all data and insight needs
• Participate in CRM team rituals and planning meetings to ensure analytical support is aligned with business priorities
• Gather, process, and analyze large volumes of iGaming-related data to conduct regular and ad-hoc analyses across various aspects of the business, providing insights into performance, trends, and optimization opportunities
• Ensure the accuracy and integrity of data by performing cleaning, validation, and quality checks.
• Calculate and evaluate ROI, and potential revenue gains or losses of business initiatives and marketing campaigns
• Monitor and analyze assigned financial, behavioral, and engagement KPIs of customers across multiple business units
• Translate business questions into analytical approaches and provide actionable recommendations based on findings
• Present insights and recommendations to stakeholders in a clear and concise manner using storytelling and/or visualization tools such as Tableau, Power BI, or similar platforms
• Work closely with stakeholders across multiple departments, including marketing, CRM, product, customer support, and commercial teams
• Support budgeting and forecasting processes by identifying trends, risks, and growth opportunities through data analysis
• Independently manage analytical tasks and communicate progress, risks, and blockers proactively
• Contribute to improving analytical processes, reporting quality, and documentation standards

Requirements

• Experience in data analysis, business intelligence, product analytics or a similar role
• Strong SQL skills and experience working with large datasets
• Knowledge of at least one visualization tool: Tableau, Power BI, or Looker
• Experience presenting insights and recommendations to business stakeholders
• Strong analytical and problem-solving skills
• Experience performing KPI analysis, segmentation, trend analysis, or performance monitoring
• Excellent communication skills and proficiency in spoken and written English
• Ability to manage multiple priorities and work independently

Tech Stack

• SQL
• Tableau

Benefits

• Offering working tools of employees´ own choice
• Creating an exciting and fun international English-speaking environment
• Working in a modern office in Ülemiste City
• Organizing different company and team events
• Offering extra sports compensation via Stebby + private health insurance
• Creating an opportunity to learn and develop
• Offering a competitive salary based on experience and a benefits package