You have at least two years of experience in customer success or a similar customer-facing role in B2B SaaS, supporting the onboarding and adoption of technically complex products.
You're comfortable owning end to end onboarding that typically runs four to eight weeks, and continuing to drive value throughout the customer lifecycle.
You are comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high.
You enjoy building relationships with multiple stakeholders, especially engineering and product leadership.
You have experience working closely with Sales, Product, and Engineering to support customer outcomes.
You like going deep on the product and domain, and have done so in a previous role.
You're comfortable working with technically complex products and are naturally curious about how things work under the hood.

Annual salary plus meaningful equity
Comprehensive benefits, including 401(k) matching
Flexible model of work
Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work)

Customer Success Manager, Mid-Market

Key skills