Measure project performance and monitor metrics to identify areas for improvement
Support internal projects and, over time, take ownership of leading projects, running meetings, and recommending process improvements
Evaluate potential problems and technical hitches and assist in developing solutions
Plan and manage team goals, project schedules, and resources (internal and external), ensuring projects remain on track and within scope, schedule, and budget
Manage project-related documentation by ensuring all necessary materials are current, properly filed and stored
Manage project correspondences by preparing and reviewing project proposals, memos, meeting minutes, and emails
Build strong partnerships and collaborate across teams to align objectives
Work on multiple projects simultaneously
Liaise with management to define project requirements, scopes, and objectives that align with organizational goals
Document complete project plan, identify milestones, risk, change management and metrics for success
Achieve organizational goals while adhering to company standards and project management best practices

Minimum of 1 year of customer service experience
Bachelor’s degree in business, operations, technology, English, or a related field, or 3 years of equivalent work experience
Strong communication skills with a focus on professionalism, responsiveness, effective conflict resolution, and the ability to clearly communicate with stakeholders at all levels
Effective prioritization in a fast-paced environment
Collaborative team-oriented approach with a strong sense of ownership and accountability
Strong organization and project documentation management skills
Experience with project status reporting and milestone tracking
Ability to proactively identify risks, roadblocks and process gaps
Proficiency in Microsoft O365 (Excel, Word, PowerPoint, Outlook, Planner, Teams) and openness to leveraging AI tools
Curious and motivated to learn new technologies quickly
Confidence leading meetings and facilitating discussions

Junior Project Manager, Business Operations

Key skills