Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.

Analyze existing services and identify opportunities to improve customer experience and service delivery.
Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.

CX Service Designer

About this role