Own maintenance coordination during evening hours
Be the first point of contact for after-hours maintenance emergencies
Triaging new requests, dispatching the right tech or vendor, following up on open work, and handling true maintenance emergencies
Monitor incoming maintenance requests from the tenant portal, phone line, and Slack throughout your shift
Create, post, and route work orders
Follow up on assigned and open work orders to keep jobs moving
Maintain clean status in AppFolio
Support closeout and billing follow-through on completed work
Serve as the first responder for emergency maintenance calls and messages
Assess urgency and triage correctly using company standards
Dispatch emergency vendors and communicate timelines and next steps clearly to tenants
Escalate to on-call leadership when a situation requires approval or falls outside standard protocol
Coordinate scheduling between vendors and tenants
Communicate Not-To-Exceed (NTE) amounts and request estimates

Excellent spoken and written English
Strong organizational skills and the ability to juggle a high volume of open items without losing track
Calm, sound judgment under pressure — especially when handling emergencies
Tech-savvy and comfortable learning new systems quickly
A reliable, quiet home office: stable high-speed internet with a backup connection, backup power, and a headset
Able to work the full Monday–Friday evening USA schedule consistently
Prior experience supporting US property management (strong plus)
Hands-on AppFolio experience (preferred but not required)
Conversational or fluent Spanish (many of our tenants and vendors communicate in Spanish) (strong plus)
Familiarity with home maintenance trades and terminology (HVAC, plumbing, electrical) (strong plus)
Experience with Slack and remote team coordination (strong plus)

Virtual Maintenance Coordinator

Key skills