Key skills
AWSAzureCloudVMwareApp ServiceCommunicationCritical ThinkingTime Management
About this role
Role Overview
- Support Virtual Machines (VM’s) in vSphere and AOS environments
- Configure and support Azure App Services, Azure Relays, and App Service Plans
- Manage Azure resource groups/resources as recommended by Engineering
- Manage Azure permissions and Azure SSL certificate renewals
- Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
- Monitor Azure email alerts and take appropriate action as needed
- Serve as a subject matter expert for virtual machines and cloud infrastructure
- Analyze and resolve support incidents and recommend changes to existing configuration processes
- Participate in or lead customer disaster recovery and business continuity testing
- Collaborate with customers to troubleshoot and understand issues that are assigned
- Work independently while establishing procedures and guidelines to perform job functions
- Participate in on-call support phone rotation
- Perform other duties as assigned
Requirements
- Bachelor’s degree in Information Technology or a related field
- 3+ years of server and network administration
- Experience with cloud infrastructure, including administration and configuration in Azure or AWS
- Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
- Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
- Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
- Experience with Nutanix AHV and AOS environments
- Experience creating and deploying OVF/OVA templates with customization
- Experience supporting VMs in a vSphere environment
- Server administration experience across Azure, VMware, AOS, and Windows Server environments
- Experience with remote support tools such as Bomgar or Windows Remote Desktop
- Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
- General knowledge of industry best practices and technologies
- Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
- Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
- Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels
- Excellent verbal and written communication skills
- Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment
Tech Stack
- AWS
- Azure
- Cloud
- VMware
Benefits
- Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability
- 24/7 on campus Gym
- Vitality Wellness Program that helps lower your premium costs
- Paid Time Off (PTO)
- Parental Leave
- nine (9) paid holidays
- paid volunteer hours
- Employee Assistance Program
- company-sponsored events and team-building activities
- 401(k) Retirement Plan with company match
- financial investment services
- employee discounts on products and services