Travel Assistance Coordinator, Mandarin or Cantonese
Kuala Lumpur, Kuala Lumpur, Malaysia
Full Time
2 hours ago
No Sponsorship
Key skills
CRMCommunication
About this role
Role Overview
- Handle inbound/outbound calls and emails within travel assistances operations
- Explain policy coverage and claims; triage urgent medical and travel cases
- Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
- Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance network
- Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX
Requirements
- Proficiency in spoken English is required to effectively liaise with clients and medical institutions.
- Proficiency in Mandarin and/or Cantonese
- Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/tour, airline, logistics, healthcare admin, front office/concierge, account coordination).
- Calm, empathetic problem-solver with strong communication and teamwork
Benefits
- Competitive salary, medical insurance, flexible benefits, bonus, provident fund
- Training, certifications, and clear career paths
- Work Well programs for health and wellbeing
- 5-day workweek (Monday to Friday), 9:00 AM – 6:00 PM (Onsite)