Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
Assist ServiceNow System Administrators with incident resolution, as needed
Designs and develops new ServiceNow applications and services
Assist ServiceNow Business Analyst in estimating release level of effort

U.S. Citizenship.
Must have an active DoD Secret Clearance. Must be able to obtain DHS Suitability
Knowledge of the principles, methods, and techniques used in ServiceNow development
Experience with gathering requirements, database design schemas, and data modeling
Experience with process and solution integration, workflow design/configuration, and reporting
Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)
Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues
Perform configuration, integration, and other hands-on technical activities in relation to implementation of ServiceNow
Implement and configure ServiceNow HR Service Delivery (HRSD), Employee Center Pro (ECP), Integration Hub, Performance Analytics, Virtual Agent, Knowledge Management, and other products and capabilities on the platform.
Implement ServiceNow customizations including UI Policies, UI Actions, Business Rules, Client Scripts, workflow administration, and data import
Participate in full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational support

ServiceNow Developer – HRSD

Key skills