Operations Support Specialist

Role Overview

• Exercises independent and professional judgment, including providing referrals as appropriate
• Deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner
• Accesses and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules
• Maintains effective working relationships
• Acts as a communications liaison to research and provide problem resolution for all matters of license maintenance
• Communicates verbal and written correspondence via email, chats, and telephone
• Advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system
• Aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis
• Performs detailed research, reviews system generated reports, and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure
• Evaluates and advises customers of qualifications for renewal and/or licensure

Requirements

• Must have the ability to communicate effectively, both verbally and through written correspondence
• Ability to understand and explain Department Policy, Florida Statutes, Rules, and Regulations
• Ability to deal courteously and effectively with healthcare professionals, stakeholders, and members of the public
• Ability to research, handle complex inquiries, and pay close attention to details
• Ability to work both independently and in a team setting
• Ability to maintain a professional environment and develop effective working relationships
• Knowledge of office procedures and practices
• Ability to organize and multi-task
• Working knowledge of Microsoft Suite
• Must have current authorization to work in the United States without employer sponsorship.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!