Driven by a passion for service and delivering exceptional customer experiences
Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively
Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries
Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email
Documents incoming calls using a case management tool to resolve issues within identified service level agreements
Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf
Achieves high teammate satisfaction and service quality scores

Bachelor’s Degree (or equivalent knowledge) in HR, Business, or related field
Typically requires 1 years of experience in human resources or 5 years in customer service
Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools
Ability to identify the root cause of a problem and recognize gaps to bring resolution

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

People Experience Rep I

Key skills