Personal Lines Underwriter

Role Overview

• Works under minimal supervision with an intermediate-level approval authority to review, accept, reject or modify new and renewal business for moderately complex to complex Personal Lines policies while ensuring a profitable personal book of business.
• Reviews risk acceptability to make objective decisions based on underwriting guidelines; ensuring standards for state compliance regulations are met.
• Uses creativity and underwriting knowledge to manage risks and retain business.
• Refers the most complex or higher-level coverage reviews to senior staff or Supervisor.
• Builds and maintains ongoing relationships with agents with the goals of: educating agents on underwriting philosophy, providing updates on changes to products, services, processes and procedures, communicating compliance related concerns and discussing quality of submissions.
• Activities include: receiving inbound calls from agents, making outbound calls to agents, and traveling to agent offices.
• Reviews loss ratios and growth for agents when evaluating and making agency exceptions.
• Works with agents to correct errors.
• May change deductibles, increase premiums, cancel policies or recommend that an agent receive additional training or counseling when necessary.
• Reports non-compliant or unethical agent behavior.
• Partners with Agency Performance Management team and Territory Managers to identify trends and patterns that might create problems.
• Collaborates with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems, and performance as appropriate.
• May assist in the training/mentoring of less experienced staff.
• May participate in special project teams and department initiatives.

Requirements

• College level coursework in Business Administration or a related field, or equivalent work experience
• Working in an underwriting or sales environment to include independent agencies
• Analyzing, problem solving and making sound decisions
• Negotiating and resolving conflict
• Demonstrating proficiency with Microsoft Office software applications
• Knowledge of underwriting policies, procedures and practices
• Property and casualty insurance terminology, contracts and forms
• State insurance regulations and practices
• Inspection techniques related to property and casualty insurance
• Insurance processing systems (i.e., IPM, Sales & Service Portal, PCMS or similar)
• Quantitative measurements (loss ratio, production and profitability)
• Fair Credit Reporting Act as it relates to insurance
• Ability to evaluate, accept, modify, reject or cancel personal lines risks in accordance with the underwriting guidelines
• Ability to evaluate third party documentation to determine the level of risk to which the Company will be exposed
• Build, maintain and manage producer and customer relationships
• Collaborate and communicate effectively both verbally and in writing with key business partners
• Identify and report non-compliant or unethical agent behavior
• Work under pressure with a strong attention to detail, completing tasks by taking decisive or quick action
• Prepare and present unit activity reports and recommendations to management.

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement