Help shape the operational strategy and key initiatives required to drive change
Develop and lead change management including a team focused on strong communication
Provide input to business planning and establish strategic initiatives with the leadership team
Manage monthly reporting cycle and insights updates for business reviews
Drive communication & change management strategy and ensure smooth execution
Provide leadership within a culturally diverse cross-functional team
Facilitate strategic ideation sessions and annual planning to support initiatives
Ensure high-quality staff with critical skills are hired and coach staff to achieve objectives

8+ years progressive business experience in strategy, operations or change management roles
Strategic thinking with a focus on future proofing and transformation
Strong problem-solving skills, analytical skills & proficiency with numbers, including financial analysis
Financial Services Industry experience; strong life and health insurance knowledge preferred
Business Development skills: ability to think conceptually and creatively regarding solutions and opportunities
Collaborative approach; ability to work through others and influence change; work across teams in the organization
Excellent communication skills (written & oral) and advanced experience with presentation preparation
Ability to handle multiple tasks concurrently; strong organizational skills; ability to plan forward and manage deadlines
Attention to detail
Demonstrated initiative – willing to explore and drive changes to existing processes and reports
Bilingualism (English and French) is a strong asset

health, dental, mental health, vision insurance
short
and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Director of IIC Ops, Strategic Initiatives and Change Enablement

Key skills