IT Technical Support Specialist

Role Overview

• Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
• Troubleshoot and resolve technical problems
• Document support activity and escalate complex issues
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues

Requirements

• Bachelor’s Degree Preferred
• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues and escalating issues when needed
• Customer-focused with the ability to handle high-volume inbound calls.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met