Hospital Support Associate

Role Overview

• Customer Service Representatives provide exceptional support to members and patients by assisting with benefits, billing, scheduling, and account inquiries
• Central Communications Operator play a critical role in coordinating emergency and non-emergency communications across our hospitals and emergency departments
• Referral Specialists support our Central Access Center by scheduling patients, verifying insurance eligibility, managing referrals, and delivering an outstanding patient experience

Requirements

• at least 2 years of experience in a high-volume call center, communications, healthcare, emergency services, or customer service environment
• 2 years of customer service experience
• data entry and scheduling experience
• call center and Epic experience are preferred
• at least 1 year of customer service experience with knowledge of medical terminology, Epic, and Bariatrics experience preferred

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.