Director, Healthcare Services

Role Overview

• Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines
• Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements
• Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction
• Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems
• Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction
• Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness
• Establish and manage third-party partnerships to supplement core staff during peak periods
• Drive process improvement and efficiency gains across the team’s delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience
• 7+ years of management experience, including management of managers
• 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations
• Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred
• Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements
• Demonstrated experience establishing and managing third-party partnerships to supplement core teams
• Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations
• Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments
• Excellent oral and written communication skills with strong presentation and analytical abilities
• Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups
• Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development
• Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively
• Strong general computer skills including Microsoft Office suite and web applications.

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan