Ensure that existing customer/distributor satisfaction meets or exceeds expectations.
Operating as the main point of contact for any and all matters specific to assigned accounts.
Maximize customer adoption and growth of Aclara products.
Visit identified key customers/distributors on an as-needed basis.
Work cohesively with assigned Sales Directors, distribution channel partners, and product managers.
Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
Coordinate the efforts of Aclara staff members in support of customer issue resolution.
Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines.
Coordinate any quotation efforts with appropriate Aclara internal resources.
Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience.
Minimum 3 years of proven work experience in a customer service setting.
Excellent listening, communication and presentation skills.
Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
Ability to prioritize among competing tasks.
Ability to travel up to 20% of the time.

Client Relationship Specialist

Key skills