Delivery and Operations Product Lead – Global Patient Safety

Role Overview

• Lead implementation, operational support and improvements for Global Patient Safety technology products while guiding Product Analysts and other Delivery & Operations team members
• Intake, assess, prioritize, and validate domain specific needs/requirements including partnership with BSPs to ensure alignment between technology roadmaps and product priorities
• Act tactically and think strategically, switching leadership styles as needed to influence, guide, and mentor individuals and team
• Own end-to-end automating reporting solution, including driving quality and compliance by standardizing report templates, ensuring validated linkages to source data, and automating submission-readiness checks
• Harmonize narratives, data structures, and formatting rules to improve report consistency across markets, minimizing regional variability and instilling scientific and regulatory compliance in every output
• Build relationships with key leaders, partners, and stakeholders to clarify and negotiate (when needed) on demands and solutions
• Responsible for identifying resourcing needs and for oversight of internal and vendor delivery, and manage service vendor associates, in support of product
• Lead steering committee meetings, working groups, system change requests, issue management, and release management for upgrades to existing product
• Accountable for the completion of all necessary project deliverables with responsibility for oversight of Product Analysts, Business Analysts, and other team members as applicable
• Responsible for end-to-end product management, including oversight of individual project execution and capability-roadmap planning
• Partner with Enterprise IT to help customize service offerings to meet Global Development needs where necessary
• Responsible for tracking quantifiable value delivered versus plan and preparing consolidated operational reports summarizing savings
• Serves as oversight, quality assurance and escalation point for products within team scope

Requirements

• A Bachelors Degree in a related field
• At least 10+ years relevant experience, including product owner experience of Global Patient Safety technology solutions (e.g., Argus)
• Experience working on end-to-end GxP implementations from requirements gathering to IQ and PQ execution
• Knowledge of the Information Technology Service Management Framework and ITIL v3x
• Knowledge of Software Development Life Cycle, and agile methodologies and tools (e.g., Jira, Confluence)
• Strong record of accomplishment of technology project management, stakeholder management, budget management and collaboration skills
• Experience motivating and building skills within a team of direct reports, instilling a process improvement culture in junior level colleagues
• Experience participating in an end-to-end product launch or shut down across multiple teams
• Experience hiring, supervising, managing, and mentoring a team in service of complex issues
• Excellent communication skills and the ability to indirectly influence key partners and stakeholders with clear, concise, and well-formed message tailored to the audience
• Ability to analyze business challenges and present technology solutions
• Knowledge of pharmaceutical Global Development (e.g., Global Patient Safety, Regulatory Affairs, Clinical Quality) business capabilities, processes, systems, and key trends in the industry

Tech Stack

• SDLC
• Switching

Benefits

• annual bonuses or other incentive plans
• equity awards
• pension or retirement benefits
• 401(k) company match
• health and wellness programs
• fitness centers
• insurance benefits (e.g. medical, dental, vision, life and disability)
• paid time off
• family support benefits