About this role

Supervise the operation of multiple teams of examiners and technical staff for liability claims for clients.
Monitor colleagues' workloads and provide training.
Provide technical/jurisdictional direction to examiner reports on claims adjudication.
Maintain a diary on claims including frequent diaries on complex or high exposure claims.
Identify and advise management of trends, problems, and issues.
Compile, review, and analyze management reports and take appropriate action.
Perform quality review on claims in compliance with audit and service contract requirements.
Act as second level of appeal for client and claimant issues regarding claims.
Maintain contact with clients on claims and promote a professional client relationship.

Bachelor's degree from an accredited college or university preferred.
Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.
Thorough knowledge of claims management processes and procedures for multiple product lines.
Excellent oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Ability to work in a team environment.

Claims Team Lead, Auto – Complex Bodily Injury

Key skills