Support the identification and reporting of business risks
Monitor individual and team OKRs and propose actions for improvement
Collect user feedback, insights, and suggestions to assess service quality and identify potential areas for improvement
Provide specialized support to members by conducting technical analyses and offering the necessary guidance for each case
In addition to resolving issues, act in a consultative, personalized manner to build member loyalty by recommending products and services suited to their needs and promoting financial education

Currently pursuing a degree (Business Administration or related fields)
Proficient in Microsoft Office (preparing materials in PowerPoint and Excel is essential)
Experience in customer service
Proactive, take-charge attitude — ability to assume responsibilities and pursue solutions independently
Genuine willingness to learn and openness to acquiring technical knowledge
Strong communication skills and empathy — experience or ease with public/customer-facing interactions
Organized and detail-oriented, especially when analyzing and routing information

Fixed 14th and 15th salaries
Profit-sharing/Results participation (depending on seniority)
Health and dental plans with no co-pay
Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups, and local gym access
Meal and food allowances with flexible allocation between cards (VA/VR), no co-pay
Extended maternity and paternity leave
Childcare or nanny allowance for children up to 6 years and 11 months
Assistance for children with disabilities with no age limit
Life insurance
Private pension plan with contributions up to 7% of salary
Training platform – Sicredi Aprende, offering a variety of courses
40-hour workweek – using a time bank system
Remote work allowance (except for positions that are 100% on-site)

Junior Customer Service Analyst – Cards

Key skills