1st Line Support Analyst – Engineer

Role Overview

• Provide first-line technical support via phone, email, and ticketing system
• Troubleshoot and resolve issues related to Windows, Office, and workplace tools
• Support users with email, accounts, and access (Active Directory)
• Diagnose and fix basic hardware, peripherals, and AV setup issues
• Register and track incidents and requests using ITSM tools
• Follow security and data protection standards in daily work

Requirements

• Minimum 15 months of experience in 1st Line support or similar role
• Higher technical education (Bachelor’s, Engineer, or Master’s degree)
• Polish at min. C2 level (daily communication with users)
• English at min. B1 level (working with tools, documentation, and communication with users)
• You feel confident working with: Windows 10 / 11 and common user issues
• Microsoft Office 365 (or Office 2019+)
• Corporate email systems (e.g. Microsoft Exchange)
• Active Directory and basic account management
• Ticketing tools (ITSM)

Tech Stack

• ITSM

Benefits

• Employment contract (CoE/UoP) from the start – stable and long-term cooperation
• Competitive salary + annual bonus aligned with your experience
• Structured onboarding and support from the team – you won’t be left on your own
• Clear scope and well-defined processes to help you succeed in your daily work
• Private medical care
• Access to psychological support platform (confidential consultations and wellbeing resources)
• Multisport & b‑active program – stay active your way
• Modern tools and technologies (Microsoft ecosystem, ITSM tools)
• Learning opportunities – access to trainings, certifications and knowledge base
• Team atmosphere – supportive environment and knowledge sharing
• Cafeteria platform (cinema, shopping, travel and more)
• Extra packages for holidays and special occasions
• Additional days off and jubilee awards for longer tenure
• Company initiatives – charity and eco activities