The Propositions Manager will play a key role in developing and managing customer propositions that align with the rail industry’s strategic objectives.
You will work closely with internal and external stakeholders, including Train Operating Companies, the Department for Transport and industry partners,
Drive the delivery of initiatives within the Proposition team’s portfolio that grow revenue, facilitate great customer experiences, and contribute to the success of the railway industry.

Proposition Management: Significant experience in propositions management, product development, or similar commercial roles.
Stakeholder Management: Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels, both internally and externally. Experience working with governmental agencies or other public-sector organisations would be advantageous.
Project Management: Strong organisational and project management skills, with experience managing complex, cross-functional projects from inception to delivery.
Commercial Acumen: A solid understanding of revenue generation and the financial drivers behind propositions.
Customer Focused: A passion for customer-centricity with experience in delivering propositions or services that meet customer needs and drive satisfaction.
Analytical Mindset: Strong ability to analyse data, identify trends, and make data-driven decisions. Experience with business case development and market research is highly desirable.

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days are granted to employees annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to our flexible benefits portal
a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements available

Propositions Manager

Key skills