You will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations.
Communicating and implementing the regional operations strategy in close partnership with local and central stakeholders.
Developing and evolving operating models to enable scalable and efficient operations.
Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline.
Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability.
Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region.
Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives.
Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience.
Supporting and developing the operations strategy team by setting clear goals and aligning work with strategic priorities.

Professional fluency in German and English
Bachelor’s degree in operations, engineering, business or similar.
6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.
Proven experience managing budgeting, forecasting, and operational cost performance.
Strong analytical capability with experience in deep data analysis and translating insights into strategy.
Experience driving complex, cross-functional initiatives and influencing senior stakeholders.
Strong understanding of operational models, including 3PL and workforce management.
Experience managing and developing high-performing teams.
Experience using AI in a role-specific context, with a focus on continuously improving output quality.

Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups
Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in Germany.
Work with inspiring, motivated and fun colleagues towards a shared mission
Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Head of Operations Strategy – m/f/d

Key skills