About this role
Role Overview
- Supporting the RBC Law Group Canadian Retail & Commercial Lending and Private Banking team
- Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
- Serve as the primary point of contact for the Law Group centralized legal intake box
- Conduct initial review and triage of incoming matters
- Drive operational effectiveness through streamlined workflows
- Track all inquiries, prepare monthly reports for senior management
- Provide general administrative support to the Team
- Support Canadian lending and security matters as first point of contact
- Direct business partners to self-help tools
- Identify recurring trends and contribute to developing innovative templates and tools
- Participate in and contribute to weekly team meetings to discuss escalations
Requirements
- 3–5+ years' experience in law firm or financial services
- MS Office proficiency and excellent judgment under pressure
- Ability to work independently, manage multiple priorities, and meet tight deadlines
- Detail-oriented with proactive problem-solving approach
- Nice-to-have: Experience with T360 and iManage software applications
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options. Minimum 4 days a week in office