About this role
Role Overview
- Orchestrate system setup and installation, ensuring all components are working appropriately
- Troubleshoot and resolve issues swiftly
- Respond to tickets and meet SLAs with urgency
- Ensure systems are patched and compliant
- Mentor and assist team members
Requirements
- Technical knowledge and expertise in the given technology/service domain
- 5+ years of experience providing IT support
- Experience working in a customer facing environment
- Effective problem-solving skills to address issues and optimize with smarter way of working
- Bachelor's degree in Computer Science, Information Technology, or related technical field
Benefits
- Flexible working arrangements
- Professional development opportunities
- Employee feedback system to ensure belonging