Assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers
Works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website
Assists with quality control checks and follow-up emails to advertisers to confirm that their program is live at the launch of a campaign
Assists advertisers throughout their contract life cycle to provide performance data and make updates to their program
Communicates with customers and DMO partners through email, phone, and video calls
Utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests

Related experience in marketing, advertising, or social media
Skilled in writing marketing copy for paid content with strict character limits
Excellent English communication skills (written, comprehension and verbal)
Intermediate Adobe Photoshop skills
Desktop computer proficiency
Intermediate skills with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
Ability to successfully navigate websites
Experience with Salesforce is a plus
Experience in the Travel and Tourism industry is a plus
Communicate well with team members and customers
Detail-oriented, with exceptional problem-solving skills
Effective project management skills
Adaptable and enjoy working in a fast-paced, high-volume dynamic environment
Demonstrate an ability to meet deadlines without compromising accuracy
Patient and helpful when interacting with customers
Able to avoid jargon and explain industry-specific concepts
Take ownership of customer issues and see them through to resolution
Use situational judgment to determine actions
Able to prioritize customer needs
Demonstrate interpersonal skills with a diverse customer base
Good comprehension skills — ability to clearly understand and state customers' requests
Excellent documentation and typing skills
Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Digital Advertising Support Specialist

Key skills