Waiver Processing Assistant

Role Overview

• Review, process, track, and maintain waiver applications and related documentation
• Ensure all submitted forms meet organizational, regulatory, and program requirements
• Provide administrative support to clients, providers, and internal stakeholders
• Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections
• Assist with preparation and distribution of approval, denial, and request-for-information notices
• Maintain confidential records in accordance with policies and privacy regulations
• Support audits, quality assurance reviews, and compliance activities
• Perform other administrative duties as assigned

Requirements

• High school diploma or GED
• 1–3 years of administrative, clerical, data entry, or customer service experience
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Ability to manage confidential information with discretion
• Strong organizational and time-management skills
• Ability to multi-task and staying current with technologies that benefit the team and our customers
• Able to work both independently and in a team environment

Benefits

• copay medical plan option
• HSA medical plans with employer contributions to your HSA Account
• dental
• vision
• company-paid life insurance
• company-paid short
• and long-term disability coverage
• 401K savings plan with a generous company match
• training opportunities through LinkedIn Learning
• free wellness and mental health resources via Employee Assistance Program (EAP)