About this role

Own end-to-end lifecycle management of hardware assets (procurement, deployment, tracking, refresh, retirement, and disposal)
Ensure alignment between asset inventory systems (e.g., ServiceNow HAM, CMDB) and actual device estate
Partner with EUC Engineering and Deskside teams to enforce standard build, deployment, and recovery processes
Monitor asset aging, refresh cycles, and inventory accuracy; drive remediation for gaps
Maintain software license inventory, entitlement records, and usage tracking
Ensure software deployments align with approved entitlements and usage policies
Establish and maintain governance processes for HAM/SAM aligned to internal policy, audit, and regulatory expectations (FFIEC, OCC, SOX as applicable)
Maintain high-quality asset data across systems of record (ServiceNow, procurement tools, endpoint platforms)

Bachelor’s degree or equivalent experience in IT, Business, or related field
5–7 years of experience in IT operations, asset management, or related discipline
Hands-on experience with asset management platforms (e.g., ServiceNow HAM/SAM, CMDB)
Strong understanding of endpoint environments (Windows, macOS)
Proven experience managing data quality, reporting, and audit support
Strong analytical skills with ability to identify trends, gaps, and corrective actions
Experience working in regulated environments with audit and compliance requirements
Ability to work cross-functionally and influence without direct authority

Senior Operations Analyst – Hardware & Software Asset Management

Key skills