Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences.
As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience.
Your dedication will help set our patients on the path to successful recovery with every visit.
Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
Schedule and confirm patient appointments.
Collect point of service payments, including patient copays and other forms of patient financial responsibility.
Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
Attend required meetings/huddles and collaboration within clinic team.
Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
Familiarity with HIPAA and 42-CFR part 2 desired.

2+ years of prior front desk experience preferred.
Excellent verbal and written communication skills
Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
Competent at working with a diverse population of colleagues and patients.
Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency.
Team-player, able to work collaboratively in a multidisciplinary healthcare environment.
Adaptable and agile within a dynamic work environment.
Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred.
Embraces BrightView’s culture of compliance
operates with a high degree of integrity and compliance to work standards and regulatory requirements.

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Tuition Reimbursement after 1 year in related field

Patient Services Representative

Key skills