Education Relations Associate

Role Overview

• Provide clinical and professional expertise for professional education programs.
• Contribute to the strategy and of education programs.
• Identify and uncover new training needs and gaps from sales and marketing leaders and Key Opinion Leaders physicians and allied health professionals.
• Work closely with HCPs, Professional Education program managers, and sales and marketing leaders to align initiatives that are developed, executed and measured for HCP engagement and impact.
• Identify subject matter experts (physicians and allied professionals) for speaking and providing peer to peer training.
• Manage KOL relationships for professional education engagements.
• Manage faculty database and facilitate speaker’s bureau.
• Develop relationships with Clinicians at all levels; Fellows, EP, Cardiologists, Electrophysiology, AHP/APP, Hospital Administration.
• Collaborate with key internal and external stakeholders (Marketing, Sales, physicians and allied professional, etc.) to gather inputs and feedback during analysis.
• Establish and maintain strong cross functional relationships with the US commercial organization at the Area and Regional leadership level.
• Support Professional Education Manager and Professional Education team during programs or as needed with full knowledge of all Professional Education programs and faculty.
• Ensure positive customer/trainee/trainer experience and message consistency at programs and become an expert within the designated therapy.
• Understand and articulate all Office of Ethics and Compliance policy and procedures, and report or enforce policies when required to maintain full division compliance.
• Partner with Fellows program for seamless handoffs.
• Identify standardized methods to evaluate impact of education programs and to continuously improve.
• Drive a culture of best industry practices, technologies, and tools and as appropriate apply those best practices, technologies, and tools.
• Comply with global regulatory relations and requirements, company policy, operating procedures, processes, and task assignment.
• Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends.
• Maintain budget awareness of spending to meet department goals.

Requirements

• Bachelors Degree Science, preferably Medical Technology or Molecular Biology OR An equivalent combination of education and work experience
• Minimum 5-7 years CRM or MedTech related experience
• Minimum 3 years of experience interacting with KOL physicians
• Ability to effectively communicate with external customers, Field Support, R&D, Quality, and Regulatory personnel to achieve needed results.
• CRM Clinical Field Experience
• Deep understanding and knowledge of CRM device therapy and Abbott’s CRM product portfolio
• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
• Experience working with (presenting to, partnering/negotiating with) customers (payers, hospitals, and physicians), patients, professional and medical organizations
• Insight and understanding of key KOLs within cardiovascular space
• Functional understanding of Field and Marketing functions.
• Demonstrated ability to collaborate with cross functional teams
• Demonstrated experience successfully working across field-organizations to implement sophisticated messages and programs
• Experience in identifying and driving operational change and excellence
• Ability to work in highly matrixed organization and geographically diverse business environments
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Excellent verbal and written communication skills – proven track record to communicate and collaborate effectively
• Excellent computer and software skills to develop presentation/training materials
• Strong communication and project management skills
• Ability to resolve issues and meet project deadlines.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.