Serve as a primary point of contact for troubleshooting hardware, software, and network issues
Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance
Configure and manage Office 365 and Azure tenants, including user and group administration
Provide timely and professional remote and onsite support
Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security
Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users
Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication
Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture
Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity
Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure
Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices
Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity
Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts
Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

Minimum of five (5) years of computer and network support experience
High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred
CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus)
Extensive experience with Office 365 and Azure tenant management
Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices
Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments
Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration
Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting
Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO
Previous help desk or technical support experience required
Excellent problem-solving, troubleshooting, and analytical abilities.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users
Highly motivated self-starter with a passion for learning and adapting to new technologies
Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

IT Infrastructure & Security Engineer

Key skills