Key skills
Leadership
About this role
Role Overview
- Serve as backup/leader when the Manager is out of office
- Responsible for having direct reports
- Responsible for initial onboarding tasks/ access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
- Customer Obsession Champions
- Active advocates who help leadership cultivate a customer-centric mindset
Requirements
- 5+ years of insurance claims experience in multiple lines of business, preference for an transportation (trucking) with some bodily injury experience
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!