Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools.
Promptly respond to pre tour, during tour, and post tour assistance needs.
Handle inbound and outbound calls per scheduled shift.
Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position).
Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
Cross-sell potential prospects to other AvalonBay communities where needs can be met.
Address and resolve customer service concerns.
Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
Maintain all documentation in accordance with AvalonBay policy and procedure.
Work in a collaborative team environment with fellow team members and the on-site team.
Actively participate in coaching, training, and personal development while visible on camera.

A high school diploma or equivalent (GED) is required.
At least one year of experience in multifamily or related property management is preferred.
Experience in a sales position, particularly one requiring customer interaction is preferred.
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
Knowledge of customer service and ability to deliver exceptional customer experience, internally and externally.
Basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.
Ability and willingness to work on a flexible schedule.

Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
Employee stock purchase plan
Growth based on achievement and promotion from within
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
A 20% discount on our incredible apartment homes
A culture built on purpose and our core values
A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Leasing Associate

Key skills