Work closely with related teams on Microsoft Security and Identity Management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
Work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs
Mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success
Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients
Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
Stay on top of new trends and technology updates
Continually fine-tune your delivery, adoption, and problem-solving skills along the way

A curious mindset, willing to ask the right questions to provide customers with the best possible solution
A problem solver with the capability to uncover & address the root cause of an issue
A proactive work ethic that puts responsiveness to customers first
Passion for building strong relationships with customers and driving great CX
Computer Science / Information Technology degree or diploma or equivalent industry experience.
Ability to travel up to 10% of the time
5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.
Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate

Senior Consultant, Professional Services – Microsoft Security

Key skills