Senior Program Manager – Americas Retail Marketing

Role Overview

• Lead and drive complex, end-to-end retail marketing programs and initiatives from inception through launch execution across North Americas Retail.
• Architect and maintain integrated program roadmaps across a diverse stakeholder group, including Marketing, Retail Sales, Creative, Product Marketing, Operations, Packaging, and external vendors.
• Build, refine, and scale tools, templates, and operating processes to streamline retail launch execution, optimize workflows, and improve cross-functional team efficiency.
• Own the execution planning for strategic, retailer-specific initiatives, including physical merchandising, fixtures, campaigns, e-commerce campaigns packaging transitions, and new store deployments.
• Proactively identify critical dependencies, delivery risks, and operational gaps early; drive strategic alignment and escalation paths to ensure seamless execution.
• Prepare and deliver executive-ready communications, project retrospectives, and health dashboards to align internal leadership and retail partners on timelines and tradeoffs.
• Manage intake, strategic prioritization, and resource coordination for multiple concurrent, high-impact retail marketing workstreams.
• Partner closely with Retail Sales and external agency/production partners to align marketing deliverables with high-level retailer timelines and broader business objectives.
• Establish robust tracking mechanisms for activity across online and in-store channels, aggregating visual merchandising and field services data to provide a holistic view of NA Retail performance.

Requirements

• 8+ years of experience in program management, PMO, retail marketing operations, integrated marketing, or related cross-functional execution roles.
• Proven track record of leading complex cross-functional programs and high-visibility product/commercial launches within consumer brands, retail organizations, or high-growth environments.
• Exceptional stakeholder management and communication skills, with a demonstrated ability to drive alignment, influence decision-making, and maintain momentum across matrixed teams.
• Deep operational expertise in retail ecosystems, including physical merchandising, fixtures, channel marketing, management of 3PL partners, or in-store programs.
• Advanced organizational instincts with the ability to manage multiple complex projects simultaneously, navigating ambiguity to build structure and clarity.
• Familiarity with program management tools (e.g., Asana, Monday.com, Jira, Airtable, Smartsheet) and best practices; professional PM certification (e.g., PMP) is a plus.
• Strategic understanding of merchandising strategy, plan-o-gram development, and e-commerce content best practices.

Tech Stack

• PMP

Benefits

• Competitive salary
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own during your tenure
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated
• Paid sick leave