Responsible for understanding DWDM technologies by creating innovative solutions to address delivery services to customers
Plays a key role in building future network design and manages all products and services to deliver leading edge, state of the art solutions on time and at cost
Foster strong relationships with all internal business units
Assists in making engineering standards and product specifications more efficient
Creates targeted plans from simple customer orders to complex network designs
Assists in future network design based on the overall budgets and helps schedule the completion based on requirements etc
Works closely with the Operations and Field Services to provide input in timely completion of projects
Assist in the development of a Capital budget; provide budgetary details related to customer forecast and network upgrades
Manage capital associated with projects according to plan, develop reports, and provide weekly updates
Engineer and design solutions, which can include public and private telecommunications networks
Specify, evaluate, and recommend the procurement of telecommunications hardware/software products and services
Project manage network installation projects consisting of telecommunications equipment, systems, and services; develop operating procedures; train operating personnel; and provide on-going technical support
Manage network capacity and utilization based on engineering and technical guidelines established by engineering requirements of the network
Interface between the sales and Zayo customer service to manage the order process with quality service
Record and track all aspects of customer circuit in conjunction with the customer order to meet requested service dates
Develop and recommend strategies to address specific telecommunications, connectivity and related customer service needs
Provide tier III technical support to customers and other work groups
As the system expert, has a broad knowledge of all aspects of the assigned systems, including its design basis, vendor equipment, operating characteristics, and required maintenance
Assist in standardization for configuring customer and network equipment.
Provision new circuits, routers, and other network equipment as required providing customer service.
Requirements
MA or MS degree highly desirable, or equivalent telecommunications experience
One to three (1-3) years applicable experience
Knowledge of telecommunications network circuit design and/or fiber optic networks or other comparable networks
Significant knowledge and experience of various telecom products (example: Infinera, Ciena, Cisco, Fujitsu, ALU, Nokia) as well as design alternatives
Thorough understanding of the fiber optic network and associated electronics
Demonstrated communications and negotiations skills
Ability to effectively communicate and provide technical direction to technical and non-technical personnel
PC skills required to perform daily work activities
Ability to work with a minimum of supervision and ability to be an integral member of a team.
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave