AVP, Program / Project Management – Life Company

Role Overview

• Accountable for leading the organizational integration of Program / Project processes / methodologies to ensure complex, area-specific, or Enterprise-wide initiatives are in alignment with the strategic vision
• Provides thought leadership to develop and enhance enterprise program and project management methods, tools, and templates to deliver better client and employee experience
• Develops strong relationships with cross-functional key stakeholders by leading program steering committees with senior management and program sponsors
• Maintains awareness of current industry best practices and trends, and risk, legal, and regulatory changes in Financial Services and technical fields to provide effective consultation for business requests and project/program structuring activities
• Leads components of on-going operational planning and collaborates with other senior leadership or line of business stakeholders across business units to ensures the business is prepared to support and participate in the execution methodology for technical and business work efforts
• Identifies trends and develops action plans to resolve abstract problems outside of set guidelines that impact the process execution
• Makes strategic decisions that influence the operational and financial performance, ensuring outcomes effectively manage risk and compliance
• Establishes key metrics to measure success and influence internal project/program methodologies and approaches
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and / or experience
• 10 years of progressive experience in program / project management leadership, process improvement and/or consulting for large strategic efforts
• 6 years of people leadership experience in building, managing and/or developing high-performing teams
• Extensive experience in successfully managing complex strategic program/project through the project lifecycle, from conception through rollout and on-going support in a large or medium size organization, preferably a financial institution
• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals
• Executive-level understanding and experience with strategic-level change management
• Executive-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment
• Executive-level experience with systems design and development from business requirements analysis through to day-to-day management
• Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies
• Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks
• Comprehensive understanding of USAA's change methodology or commensurate industry change methodology.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education