Senior Products & Services Specialist

Role Overview

• responsible for non-supervisory leadership in one or more aspects of the management & operation of Duke Energy products, programs and services
• accurately manages performance indicators
• owns and coordinates program activities
• presents information and completes assigned tasks supporting successful business operations
• deliver on expected P&L, financial growth targets, customer satisfaction scores
• develop, communicate and execute long-term / annual program plans, market and segment plans to deliver financial results
• review monthly financials for accuracy & analyze significance of results; provide P&L forecasts
• review, validate, and process invoices, purchase orders, and purchase requisitions
• direct developing of tracking systems to monitor program analytics, customer satisfaction and earnings growth goals
• develop and provide draft accrual submissions
• provides support to and responds to requests from matrix-relationship program and/or products & services manager(s)
• set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources
• develop, manage, and maintain program documentation of performance and standard operating procedures
• analyze information to prepare a summary of finds that lead to implementation and actionable improvements
• understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings
• formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications
• implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs
• considers and acts upon regulatory requirements, where applicable, for various areas of responsibility
• analyze and understand market research results
• identify and implement promotional & sales strategies to expand offers accessibility to key target audiences
• collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings
• measure and analyze performance to lower cost per acquisition
• develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results
• support development of vendor relationships through contributions to the creation of Statements of Work
• assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders
• conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions
• manage and modify contractual obligations for the program
• develop product, program and service enhancements to improve market effectiveness by participating in product development initiatives

Requirements

• Bachelor’s Degree in Business, Finance, Engineering or other related degree
• 2 years minimum related work experience
• In lieu of degree, a High School diploma/GED and 7 years minimum related work experience
• Experience in Marketing and Sales of products and services
• Experience in vendor management
• Experience with promoting products and services to customers and vendors
• Knowledge of corporation's business objectives & strategies, products and services, pricing and markets
• Comprehensive financial and business acumen
• Business operation experience
• Understanding of utility regulatory environment
• Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy
• Demonstrated ability to effectively manage multiple projects and issues simultaneously.
• Ability to meet deadlines and keep projects on track, independently without direct supervision
• Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency
• Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations
• Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements
• Ability to leverage subject matter experts and resources.

Benefits

• friendly work environment
• opportunities for growth and development
• recognition for your work
• competitive pay and benefits