Own end-to-end lifecycle of telecom billing and enterprise applications including enhancements, maintenance, and production support
Lead knowledge transition from client teams including documentation, reverse engineering, and risk mitigation
Perform impact analysis, solution design, and estimation for enhancements and defects
Provide L2/L3 support including triaging, root cause analysis, and incident resolution
Ensure SLA/KPI adherence for incident, change, and problem management
Design and implement integration flows using OSB and web services
Manage release cycles and deployments across environments
Implement monitoring using Dynatrace and log analytics using Splunk
Drive proactive monitoring, performance tuning, and anomaly detection
Create dashboards, alerts, and observability metrics for system health
Maintain runbooks, SOPs, and architecture documentation
Ensure secure coding practices and quality enforcement using SonarQube
Collaborate with business, QA, DevOps, and operations teams
Mentor team members and drive knowledge transfer effectiveness
Leverage AI tools for development, monitoring, and automation improvements

8–10 years of experience in Application Development and Maintenance & Support in Telecom domain
Technical Skills: Java 8, 21, Spring Boot, Struts, Servlets
Oracle Service Bus (OSB 11gR1)
WebLogic, Tomcat
Oracle Database (SQL, PL/SQL)
Hands-on experience with REST/SOAP services and enterprise application development
Experience in AD/AMS delivery models and production support environments
Linux Red Hat 8,9 and shell scripting
Virtual server environments
Dynatrace (APM, distributed tracing, monitoring)
Splunk (log analysis, SPL queries, dashboards)
Git, Jenkins/Azure DevOps
ServiceNow/JIRA
Security standards (OAuth2, SSL)
Legacy modernization experience
Strong background in transition projects and support stabilization
AI & Modern Skills: GitHub Copilot or similar AI coding tools
AIOps using Dynatrace and Splunk ML toolkit
AI-driven anomaly detection and log analytics
Generative AI API exposure (Azure OpenAI)

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs

Technical Lead – Application Development, Maintenance

Key skills