Customer Care Representative

Role Overview

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Requirements

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.
• Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Benefits

• Competitive Wages.
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
• Health Savings Accounts and Flexible Spending Accounts.
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
• Paid Parental Leave.
• 9 Paid Holidays.
• Paid Vacation accrued at a rate based on length of service and position.
• 48 Hour of Paid Sick Leave.
• Birthday Pay for Non-Exempt employees.
• Tuition Reimbursement up to $5,250 per calendar year.