Deliver technical and behavioral training sessions in both classroom and virtual environments
Conduct theoretical and practical learning activities according to the defined training program
Ensure clear transmission of training content, reinforcing key concepts and service standards
Ensure participant understanding of all proposed content and learning objectives
Monitor trainee engagement and performance throughout the training cycle
Identify strengths and improvement opportunities in training delivery and report findings to the manager
Control attendance records and maintain accurate training reports
Ensure proper use and care of training resources provided by the company and the client
Support compliance with training schedules, documentation, and internal processes
Maintain open communication with leadership regarding training outcomes, challenges, and opportunities

Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)
Previous experience delivering behavioral training
System knowledge of Telecom platforms and processes (highly desirable)
Strong knowledge of learning methodologies and classroom didactics for both in‑person and virtual training
Proficiency in Microsoft Office tools
Experience using videoconferencing platforms for virtual training delivery

Training Instructor – Call Center

Key skills